1. Introduction

Graneer ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website graneer.com, purchase our products, or interact with us in any other way. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect personal information from you in a variety of ways, including, but not limited to, when you visit our site, place an order, subscribe to a newsletter, and in connection with other activities, services, features, or resources we make available. We may collect the following types of information:

• Personal Identification Information: Name, billing address, shipping address, email address, and phone number.
• Payment Information: Credit card details and other payment information are processed securely by our payment processors. We do not store your full payment card details on our servers.
• Browsing and Usage Data: Information your browser sends whenever you visit our website, such as your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Process and manage your orders, including shipping and handling.
• Communicate with you about your orders, our products, services, and promotional offers.
• Improve our website, products, and services.
• Respond to your customer service requests and support needs.
• Monitor the usage of our website and gather analysis to improve our service.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal identification information to others. We may share your information with third-party service providers to perform services on our behalf, such as:

• Shipping Carriers: To deliver your orders.
• Payment Processors: To securely process your payments.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. We use this data for website analytics and marketing purposes.

6. Data Security

The security of your data is important to us. We use Secure Socket Layer (SSL) technology to encrypt your personal information during transmission. All payment transactions are processed through a gateway provider and are not stored or processed on our servers. Your personal data is stored securely on our hosting platform (Shopify) within the United States and Canada, in compliance with industry-standard security practices. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

7. Your Rights

You have the right to access, update, or delete the personal information we have on you. You can request to access, correct, or delete your personal data by contacting us at the email address below. We will respond to your request in a reasonable timeframe.

8. Third-Party Links

Our website may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Graneer
6010 S Willow Way, Greenwood Village, CO 80111
Phone: (720) 213-8845
Email: support@graneer.com