Order Tracking

Track Your Order

Enter your order details below to check the status of your shipment

Order Lookup

Enter the order number from your confirmation email and the email address you used at checkout.

Your order number can be found in your order confirmation email from support@graneer.com

Direct From Manufacturer

At Graneer, your equipment ships directly from the manufacturer to ensure you get the best quality and service. Once your order has been processed and shipped, you will receive an email confirmation containing your tracking information.

How to Track Your Order

  1. Use the Form Above: Enter your order number and the email address you used at checkout. You'll be taken directly to your order's status page with real-time tracking.
  2. Check Your Email: Look for a shipping confirmation email from support@graneer.com. If you don't see it, please check your spam or junk folder.
  3. Click the Tracking Link: Open the email and click on the tracking link provided to view the real-time status of your delivery.
  4. Use the Carrier's Website: You can also copy the tracking number from the email and enter it directly on the carrier's website to get the latest updates.

Common Carriers

We partner with trusted national carriers to deliver your equipment safely. Common carriers include:

  • FedEx
  • UPS
  • Various Freight/LTL Carriers for larger items

Estimated Shipping Times

  • Standard Orders: Most orders ship within 3-7 business days.
  • Large & Freight Equipment: Larger items may require freight shipping, which typically takes 7-14 business days.

Frequently Asked Questions

What if I haven't received my tracking information?

If you haven't received a tracking email within 7 business days of placing your order, please check your spam folder. If it's not there, contact us at support@graneer.com with your order number.

What if my order is delayed?

While we strive for timely delivery, occasional delays from the carrier can occur. Please refer to the carrier's website for the most up-to-date information. If you see unusual delays, let us know.

How do I check my order status?

The quickest way is to use the tracking form at the top of this page. Enter your order number and email, and you'll be taken directly to your order status. You can also use the tracking link in your confirmation email.

Still Need Help?

Our support team is here for you. Contact us with any questions about your order.