Frequently Asked Questions
Frequently Asked Questions
Ordering
How do I place an order?
Simply browse our equipment, add the items you want to your cart, and proceed to checkout. You can create an account or checkout as a guest.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover) and PayPal.
Can I cancel or modify my order?
Please contact us as soon as possible at (720) 213-8845 or support@graneer.com. We can cancel or modify an order before it has shipped.
Do you offer bulk or commercial pricing?
Yes, we do. Please contact our sales team for a custom quote on bulk or commercial orders.
Shipping
How much does shipping cost?
Shipping costs are calculated at checkout based on the size, weight, and destination of your order.
Do you offer free shipping?
At this time, we do not offer free shipping. All shipping costs are calculated at checkout to provide the most accurate rates.
How long does shipping take?
Processing takes 3-7 business days. Shipping times vary depending on the carrier and your location.
Do you ship to all 50 states?
Yes, we ship nationwide to all 50 states.
How are large items shipped?
Large and heavy items are shipped via freight/LTL carriers to ensure safe delivery.
Products
Are your products new?
Yes, all products we sell are brand-new and shipped directly from the manufacturer.
Do products come with a warranty?
Yes, all our products come with the full manufacturer's warranty.
Who are your brands?
We carry products from Ag Spray Equipment, BEFCO, LMC AG, and Fast Ag Solutions.
Where do products ship from?
Our products ship directly from the manufacturer's warehouse to you.
Returns
What is your return policy?
We offer a 30-day return window for items that are in new, unused condition. Please see our full return policy for details.
How do I return an item?
To initiate a return, please contact our support team for a Return Merchandise Authorization (RMA) number.
Who pays for return shipping?
The customer is responsible for return shipping costs unless the item was damaged or incorrect.
Support
How do I contact you?
You can reach us by phone at (720) 213-8845 or by email at support@graneer.com.
What are your hours?
Our customer support team is available Monday through Friday, from 9:00 AM to 5:00 PM MST.
How do I track my order?
Once your order ships, you will receive an email with tracking information.